Speaker 1: 00:00 Issues
in 2014 I come in and I was given information over the phone.
Speaker 2: 00:05 No,
we are just a booking line, we are not medically trained or we don't give any
advice or information.
New Speaker: 00:11 So,
who does.
New Speaker: 00:11 You
can come in to the walk in clinic and speak to the nurse
Speaker 1: 00:16 and
speak to the nurse. You won't give me no advice or nothing on the phone.
New Speaker: 00:17 Err,
because we.
New Speaker: 00:17 Can
you not go into my note histories and tell me a report that was given to me
please?
New Speaker: 00:22 Sorry.
New Speaker: 00:22 Can
you go into the notes and tell me the last time I attended the clinic please?
Speaker 2: 00:30 What
is your date of birth
Speaker 1: 00:32 26
of the first from 1981.
New Speaker: 00:33 One
minute.
New Speaker: 00:33 what
is the date.
New Speaker: 00:39 pardon?
26 of the first 1981.
New Speaker: 00:41 What
is your surname.
New Speaker: 00:41 my
surname name is Cordell
Speaker 2: 00:55 Oh
is this Simon.
Speaker 1: 00:57 Yes,
that's correct. It's Simon. I have a few issues. Yeah. Of concern. I was trying
to raise with yourselves. Um, do you have the dates that I actually attended
the clinic on? Please?
Speaker 2: 01:10 I
will give you the date of when you came to the clinic. That is all I can do
Speaker 1: 01:14 two
times. I come to the clinic.
Speaker 2: 01:19 You
came here in February. 10th of February
Speaker 1: 01:21 Feb
the 10th and, who did I see?
Speaker 2: 01:26 Yeah.
You come, um, you visited or clinic err in February. [inaudible].
New Speaker: 01:41 Who
did I actually speak to.
New Speaker: 01:41 No
sorry this is not our clinic, this is some other place that you went to
Speaker 4: 01:43 pardon?
Speaker 2: 01:44 No,
just leave it with me. I'm just trying to find out, when did you last come.
New Speaker: 01:47 OK,
thank you.
New Speaker: 01:47 [inaudible].
I need some help
Speaker 4: 02:36 Hello.
Speaker 3: 02:55 [inaudible].
We don't know its payment for it [inaudible].
Speaker 2: 02:57 Oh,
sorry. I can't give you any information because we don't know. Who is on the
other end of the phone. You have to come to the clinic.
Speaker 1: 03:05 Can
I speak to you for a second? I come to the clinic in 2014 I come to the clinic
and I, and I asked if they would do the blood tests for HSV1 and HSV2. Yeah,
and they explained to me that they do not really do these test results for
certain people and I forced that I asked them to do them because I had been
accused or something. Yeah. They done the blood test on the phone, Um they done
the blood test. A couple of months later a woman phoned me back and she, a
couple of weeks later and on the phone, I don't know who she was, she was a
receptionist and that's who I would like to find out who this person is. Her
name. Yeah. She gave me misleading information on the phone and told me that I
basically, I basically had HSV1 and I had HSV2 in my blood.
Speaker 2: 03:46 As
I say, what happens in the clinic we do not have that information. This is just
a booking line
Speaker 1: 03:51 Yes.
Well, so what is the, I've spoken to people on this line before and these
people gave me the information before
New Speaker: 03:55 You
just whatever clinic you went you just go there and ask them I won’t be able to
help you that way I just book appointments
Speaker 1: 04:01 Who
is the, so you can't tell me who, who is the manager of the department right
now.
Speaker 2: 04:06 We
have not got any manager today? Here?
Speaker 1: 04:08 You
haven't got a manager so who oversees all of the lock up who holds the keys,
who does
Speaker 3: 04:10 This
is just a booking line.
New Speaker: 04:10 And
what is the actual line to actually speak to the reception?
Speaker 1: 04:19 Because
I would like to receptionist. She told me that I can't kiss nobody or I can't
have not do anything with nobody else. When I attend I felt, she never called
me in for a consultation a couple of months later I felt I was suicidal when
I've been suicidal for what she had told me. I attended the clinic cause I sat
down with my mother and my mother explained to me
Speaker 2: 04:39 Okay.
No point in telling me all this because I wouldn't be able to, say anything to
this
Speaker 1: 04:46 But
there must be a manager or somebody who can tell me the doctor that I see or
the person that works?
Speaker 2: 04:50 No,
I don't have access to all that information. I, this is just the clinic booking
line. I don't have access to anything. If you can speak to the nurse
Speaker 1: 05:00 but
there is other phone numbers that I can actually phone.
Speaker 3: 05:03 Okay.
which clinic do you want evergreen or town clinic.
New Speaker: 05:08 I
want Evergreen.
New Speaker: 05:08 OK
I will give you its 0208.
New Speaker: 05:08 0208.
New Speaker: 05:08 702.
New Speaker: 05:08 702.
New Speaker: 05:08 5760.
New Speaker: 05:08 5760.
New Speaker: 05:08 You
can’t today as there is no clinic you can phone tomorrow
New Speaker: 05:08 What
it’s not open today, is it not?
New Speaker: 05:27 No
it is not Thursday there is no clinic in Edmonton
New Speaker: 05:27 Okay.
Well thank you for your time
Speaker 1: 05:28 and
you don't have no notes. do you have notes on the computers of letters that
have been sent to me.
Speaker 2: 05:31 No,
we, only have the bookings we just do the bookings. We don't have access to
any, who is seeing you or nothing.
Speaker 3: 05:39 Okay,
well you have a good day madam thank you.
New Speaker: 05:41 Bye
Speaker 1: 05:50 I
got the letter here and in the notes its says that it suggests that he may be a
carrier