Speaker 1: 00:13 Hello, welcome to Lucas house.

Speaker 2: 00:14 Hello, may I ask you I'm speaking to please.

Speaker 1: 00:17 Maria.

Speaker 2: 00:18 Hello, Maria. My name is Mr. Simon Cordell.

Speaker 1: 00:21 Yes. Hello.

Speaker 2: 00:22 And I live at 109 Burncroft Avenue. I just had an unexpected visit once again by doctors abusing their position and I would like to speak to somebody about that. I also am inquiring as to who them people are that attended my address and what their intentions are right now.

Speaker 1: 00:44 Right. Let me get your details cause I've got no idea who came. Um, what's your date of birth please?

Speaker 2: 00:49 26 off the first 1981.

New Speaker: 00:50 Okay, thank you

Speaker 1: 01:10 Right, I think you will have to speak to the Amp Office because it's not, our section Sorry.

New Speaker: 01:26 To what office.

New Speaker: 01:26 The Amp office I'll give you a different number.

New Speaker: 01:27 The Out office.

New Speaker: 01:27 No its the North team you’re not based here. You're care coordinator is not based here So, you need to ring the North team.

New Speaker: 01:37 ok.

New Speaker: 01:37 I'm giving you there number.

New Speaker: 01:37 Where is the North Team, ok and so where is the North Team based.

New Speaker: 01:38 In Enfield.

New Speaker: 01:38 Whereabouts in Enfield.

New Speaker: 01:38 Near the civic centre near the civic centre.

New Speaker: 01:48 I just can’t keep waiting here (Person in the Background).

New Speaker: 01:48 Just one minute. Paula,

New Speaker: 01:49 sorry, I'm on the phone. I'll give you the number. Okay. I’m, its 0208 - 379 -

New Speaker: 01:52 0208 - 379.

New Speaker: 01:52 4142.

New Speaker: 01:52 ok.

New Speaker: 01:52 Alright.

New Speaker: 01:52 Well thank you for your help madam.

New Speaker: 01:52 Your welcome.

New Speaker: 01:52 Bye.